Hotel Night AuditorCertified Hospitality is currently seeking a night Auditor to join our team immediately. We're looking for an ambitious, hardworking professional who loves to crunch numbers in between responding to guests' needs. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks. A flexible schedule and a willingness to work overtime when necessary are essential.Night Auditor responsibilitiesGreet guests upon arrival, check them in and provide them with any information they need to enjoy their stayAudit and balance reports from the day shiftsSchedule guest wake-up calls and reservations for the following dayVerify that all EOD work has been performed by other departmentsRespond to guest inquiries, concerns and complaints as neededAnswer phones and place reservationsRun EOD computer functions so they are complete by the end of the shiftPrepare guest bills for next-day checkouts and process reservation cardsBalance cash drawers and record receiptsNight Auditor skills2+ years' experience in customer service or hospitalityExcellent communication and math skillsAbility to learn computer functions and other on-the-job skillsExceptional customer service skills
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